Frequently Asked Questions
What is your return policy?
All returns must be mailed to us in original condition within 30 days of ship date. We do not accept cut strands as returns. You must enclose a copy of the original invoice. Shipping charges are not refundable. Special requests, sale items, or clearance items cannot be returned. Please allow 30 days for your returned to be processed. We reserve the right to charge a 15% restocking fee on returned items.
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What is your refund policy?
1) Refunds for returns will be issued at the time your return is processed. For more information on returns, please refer to our Return Policy.
2) Refunds for items that we are out of stock on will be issued when your order is shipped.
What is your cancellation policy?
You may cancel your order for a full refund within 24 hours from receipt of your order as long as your order has not been shipped.
How quickly will I get my order?
We fill and ship orders Monday through Friday with the exception of postal holidays. Delays may be caused by sudden surges in requests for certain items, incomplete ordering information, and circumstances beyond our control. We normally ship orders within 4 to 7 days from receipt of order.
How much weight is a kilo?
One kilo is equal to 2.2 pounds.
What is pressed amber?
Pressed amber is formed from small fragments of natural amber, formerly thrown away, and resin. These pieces are carefully heated with exclusion of air and then compressed into a uniform mass by intense hydraulic pressure; the softened amber and resin being forced through holes in a metal plate. This pressed amber yields brilliant interference colors in polarized light.
What is an alloy?
An alloy is a mixture of two or more elements, at least one of which is a metal.It usually has different properties from those of its component elements. Alloying one metal with others often enhances its properties. For instance, steel is stronger than iron, its primary element. For an example of alloying gold, 24 carat gold is fine gold, which is .999 or better purity. If an alloy is mixed which is 14 parts gold and 10 parts alloy, that is 14 carat gold, 18 parts gold is 18 carat, etc.
What is involved in stabilizing a stone?
Stabilized stones have been treated to improve its durability, stabilize cracks, and improve the stone's appearance (a dye is sometimes added to the stone - this is called a color shot or color stabilized). Liquid hardeners are injected into soft, porous stone at high pressures - this fills the pores in the stone. Turquoise is often stabilized.
What is chalk turquoise?
Chalk turquoise is a form of natural turquoise that has a white chalk-like consistency. It has the same chemical composition as turquoise, only without the copper (it's the copper that causes the turquoise color). The chalk is then dyed and stabilized to produce a material that's hard enough to use in jewelry with a pleasing turquoise color.
What is block turquoise?
Block turquoise is where they grind turquise into a powder and mix it with resin and press it into a block. The beads are then cut from the block of turquoise.
What are shell pearls?
Shell pearls are natural mother of pearl shell that is ground to a fine powder. Thin layers are sprayed over a nucleus to form the pearl. The final coat is dyed to the desired color.
What is a spinel?
True spinel has long been found in the gemstone-bearing gravel of Sri Lanka and in limestones of the Badakshan province in nowadays Tajikistan and of Mogok in Burma. They may be colorless, but are usually various shades of red, blue, green, yellow, brown or black. There is a unique natural white spinel, now lost, that surfaced briefly in what is now Sri Lanka. Some spinels are among the most famous gemstones: Among them is the Black Prince's Ruby and the 'Timur ruby' in the British Crown Jewels, and the 'cote de Bretagne' formerly from the French Crown jewels. The Samarian Spinel is the largest known 500 carat spinel in the world.
Do you have a showroom?
Yes, we have a showroom. Please visit us at 114 West Camelback, Phoenix AZ 85013. 602.595.2030. Our hours are: Monday through Friday, 10am to 6pm, Saturday, 11am to 5pm, Closed Sunday.